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AT&T: outages, restarts and support
Independent help for Orange County customers. We're not AT&T.
Not affiliated with AT&T. Contact the provider directly for account, billing or repairs.
In Orange County
Fiber and DSL across most of OC, plus Internet Air 5G.
Checking for an outage
- Open the Smart Home Manager app.
- Or use the official support site.
- See reports on Downdetector.
Restarting
Most customers have a fiber box (ONT) and gateway, or a DSL gateway. Follow the right restart order, and don't press reset.
Getting support
Use the number on your bill, in the app, or on the provider's own site. We don't list phone numbers because fake ones are a common scam.
Avoid fake support numbers. Scam ads and look-alike sites pretend to be provider support, then ask for remote access or gift-card payments. Use only the number on your bill, in the official app, or on the provider's own website.
Outages keep happening?
A second line from a different provider keeps you online. See your city's options or get business quotes.