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Google Fiber: outages, restarts and support
Independent help for Orange County customers. We're not Google Fiber.
Not affiliated with Google Fiber. Contact the provider directly for account, billing or repairs.
In Orange County
Fiber in many Irvine Company properties and nearby.
Checking for an outage
- Open the Google Fiber app.
- Or use the official support site.
- See reports on Downdetector.
Restarting
Most customers have a fiber jack and Google Fiber router. Follow the right restart order, and don't press reset.
Getting support
Use the number on your bill, in the app, or on the provider's own site. We don't list phone numbers because fake ones are a common scam.
Avoid fake support numbers. Scam ads and look-alike sites pretend to be provider support, then ask for remote access or gift-card payments. Use only the number on your bill, in the official app, or on the provider's own website.
Outages keep happening?
A second line from a different provider keeps you online. See your city's options or get business quotes.