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Former Cox customers: outages, restarts and support
Independent help for Orange County customers. We're not Spectrum or Cox.
Not affiliated with Spectrum or Cox. Contact the provider directly for account, billing or repairs.
Charter completed its acquisition of Cox in August 2026 and moved Cox markets to Spectrum branding in mid-September. For account, billing and outages, use the official Spectrum website or app, or the contact details in your latest account notice. More in OC's two Spectrum networks.
In Orange County
Cox's OC network now operates as Spectrum (since September 2026).
Checking for an outage
- Open the app named in your latest account notice.
- Or use the official support site.
- See reports on Downdetector.
Restarting
Most customers have a cable modem and router. Follow the right restart order, and don't press reset.
Getting support
Use the number on your bill, in the app, or on the provider's own site. We don't list phone numbers because fake ones are a common scam.
Outages keep happening?
A second line from a different provider keeps you online. See your city's options or get business quotes.